When goods come into Jamaica, Customs may charge duties and taxes. The amount depends on what the item is, the value, and the rules at the time. We cannot guess the final Customs decision, but we can help you submit the right information.

Put in the real value

Use the real price from your invoice or order confirmation. If the value or item description is wrong, Customs can hold the package or ask for more information. That slows things down.

Upload what we ask for

If your account asks for an invoice or declaration, add it as soon as you can. The quicker we get the right documents, the smoother the process usually goes.

Ask before you guess

If you are not sure what to enter, link us through support before the package lands. No shame in asking. Better to ask early than fix a problem later.

What you will see

Your account shows updates as the package moves from the U.S. facility through to Jamaica. Once charges are ready, you will see what needs to be paid before pickup.