You can contact us via email at support@bytora.com, phone at 876-788-8816, or through our live chat feature on the website. We also have a support ticket system in your account dashboard.
Our customer support is available Monday-Friday 9:00 AM - 6:00 PM and Saturday 10:00 AM - 4:00 PM (Jamaica time). Emergency support is available 24/7 for urgent package issues.
We value your feedback! You can provide feedback through your account dashboard, email us directly, or use our feedback form on the website. We review all feedback and use it to improve our services.
Yes! We offer 24/7 emergency support for urgent package issues such as lost packages, delivery problems, or customs issues. Contact our emergency hotline for immediate assistance.
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